By browsing, ordering from or using Musfira's in any capacity, you acknowledge that you have read, understood and agreed to the following terms. They are written to keep your experience clear, fair and transparent at every step.

About Musfira's

Musfira's is an online fashion brand offering ladies' bags, jewellery, wallets, watches and fashion accessories, along with a small selection for men. The products shown on this site are selected, listed, sold and delivered by Musfira's. When you place an order here, your order is with Musfira's.

Using Our Website

You are welcome to browse our site and shop with us. By using it, you agree to use it lawfully and in good faith. Please do not attempt to interfere with the site's operation, access areas you are not meant to, place false orders, or use the site in any way that could harm Musfira's or other customers. If you are under 18, please ask a parent or guardian to place the order with you.

Placing an Order

Submitting an order on our site is a request to purchase. To protect both you and us, our team may contact you by phone or WhatsApp to verify your details and confirm the order. Your order is processed once it has been confirmed. We may decline or cancel an order if the details cannot be verified, the number is unreachable, or an item is no longer available — in which case we will let you know.

Please check your name, phone number, address and items carefully before you submit. Accurate details help your parcel reach you faster.

Prices & Payment

All prices are shown in AED. Payment is made by Cash on Delivery: you pay the courier when your parcel is handed to you. Prices and offers may change from time to time without prior notice, but the price shown at the time you place your order is the price we will honour for that order. If an obvious pricing error occurs, we reserve the right to correct it and will contact you before proceeding.

Please keep the payment ready when the courier arrives. We never ask you to send money in advance or share card details with us.

Delivery

We deliver within the United Arab Emirates through trusted courier partners. Standard delivery typically takes 1–3 working days after dispatch. These are estimates, not fixed promises, and may be affected by courier schedules, public holidays, weather or other circumstances outside our control. Any delivery charge is shown clearly at checkout before you confirm. Please provide a complete address and a phone number on which you can be reached, as couriers will contact you before delivery.

If you are unavailable at the time of delivery, please let the courier or our team know so a new attempt can be arranged. Repeated failed deliveries may result in the order being returned to us.

Tracking

When your order is dispatched, we will send you the courier's name, your tracking ID and a tracking link on WhatsApp so you can follow your parcel.

Checking Your Parcel

Please inspect your parcel when it is handed to you wherever possible. If the outer packaging looks damaged or opened, mention it to the courier right away and contact us promptly with photos. This helps us resolve any issue quickly and fairly.

Returns, Exchanges & Refunds

We want you to be happy with your purchase. If your item arrives damaged, defective, or different from what you ordered, please contact us promptly after delivery with your Order ID and clear photos, and we will review your case and resolve it fairly. To be eligible for a return or exchange, items should generally be unused and in their original condition and packaging. Please inspect your parcel at the time of delivery wherever possible.

Where a refund is approved, we will let you know how and when it will be made. Items that have been used, damaged after delivery, or returned without their original packaging may not be eligible.

Changing or Cancelling an Order

You may ask us to change or cancel an order as long as it has not yet been dispatched. Please contact us as early as possible with your Order ID. Once an order is with the courier, changes may no longer be possible.

Product Information & Colours

We work hard to present our products accurately. However, colours may appear slightly different depending on your screen settings and lighting, and small variations in size or finish can occur in handmade or leather items.

Fair Use of Our Service

Repeatedly placing orders with incorrect or unreachable contact details, or refusing delivery of confirmed orders without reason, may result in us declining future orders.

Intellectual Property

All text, images, layout, design elements, logos and the Musfira's name on this site belong to Musfira's. Please do not copy, reproduce or use them commercially without our written permission.

Links to Other Websites

Our site or messages may link to other websites, such as courier tracking pages or social media. We do not control those sites and are not responsible for their content or practices.

Limitation of Liability

To the fullest extent permitted by law, Musfira's shall not be liable for any indirect or consequential loss arising from the use of this site, or from delays caused by events outside our reasonable control. Nothing in these terms limits any rights you have under applicable consumer protection laws.

Privacy

How we handle your personal details is explained in our Privacy Policy, which forms part of these terms.

Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of the site after changes are published means you accept the revised terms.

Questions?

If anything here is unclear, please reach us through our Contact page or at [email protected] and we will gladly explain.

Thank you for taking the time to read through these terms. We believe an informed shopper is a confident one, and we would rather you feel completely at ease than rushed into any decision.

— Musfira's  |  Made to adore